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Your calls are valuable. They are a chance to build relationships, whether it’s a potential customer enquiring about your business, or a long-time client requesting assistance. However, you can’t just take calls all day. Our phone answering service lets you take on the rest of your tasks by making sure your calls are answered by an Australia-based live operator.
Basic Answering
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Answering + Transfer
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Virtual Receptionist
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A phone answering service is a simple, cost-effective way to ensure that all incoming calls are answered by professional operators at any given time.
Apart from answering calls in your business name, operators can also take a caller’s details and messages or transfer calls to you when you are available. A phone answering service also works as a stable backup for overflow, and even for after-hours and holiday calls. With real-time responses from real people, you’ll never lose another customer to voicemail.
From generating new leads to dealing with several clients, phone calls are a major source of opportunities for any business. Whether you’re an established firm or a new start-up, a reliable phone answering service readily answers calls when you can’t, helping you focus on essential tasks and stay on top of important business messages.
With no calls left unanswered, customers’ enquiries and issues are promptly addressed and resolved, assuring them of your business’ attentiveness and commitment to delivering quality service. Increased customer satisfaction, improved brand image, and enhanced work efficiency are just some of the many benefits a high-performing phone answering service can contribute to your company.
Customer calls your business at any time (e.g. after-hours, weekends, holidays).
Call from your 1300, 1800, or 13 number, landline, VoIP, or mobile phone, is forwarded to Answering Services Australia’s call centre.
A professional operator answers the call in your business name.
An SMS Alert is sent to your mobile and a message is forwarded to your email.
If you’re unavailable, operator takes caller’s details and messages and relays them to you, so you can respond at a more convenient time.
If you’re available to talk, operator transfers the call to you.
Operator contacts you to check on your availability.
Operator takes your caller’s details and message.
All our phone answering plans include 24/7 live coverage, Australian-based professional operators, instant SMS message and email notification, as well as personalised greeting and sign-off.
Your phone answering service can be further customised to suit your business needs. Having SMS alerts delivered to several mobile numbers or messages taken for multiple departments, are among the optional features that can be added.
24/7 live coverage
Choose when to have our phone operators answer your business calls, whether it’s after-hours, weekends or holidays.
Australian-based professional operators
Professionally-trained operators answer calls in your business name and respond based on your service arrangement.
Instant SMS message and email notification
Receive important business messages and reach out to customers at a time that’s most convenient for you.
Personalised Greeting and Sign-off
Script the way your operator answers and ends calls with your customers.
Select Recipients
Have calls, SMS, and email messages forwarded to specific individuals, or to multiple staff and teams.
Additional Questions
Ask for more information, apart from the caller’s name, call back number, and message.
Phone answering plans start from as low as $30 per month with 15 included calls. On the other hand, Phone Answering + Transfer plans begin at $40 per month, also with 15 included calls.
However, calls that exceed the number of monthly messages included in the plans are charged at a per-message excess rate. Prices on all plans exclude GST.
For a fully customised solution, add-on ‘Booster’ features (e.g. Additional team/operator questions/SMS recipients) can be bolted on to any PA and PA Transfer plan, with corresponding charges.
See our phone answering plansAnswering Services Australia understands that each business needs are unique. That’s why we want you to have the same level of process supervision as you’d get with an in-house receptionist. Our virtual receptionist service can be personalised with features that are tailored to your preferences.
See our virtual receptionist plans
Our phone answering plans offer a basic 24/7 phone answering service. Calls from your 1300, 1800, or 13 numbers, landlines, VoIP, or mobile phones are redirected to a professional live operator who answers in your business name. Operators also take messages and forward these to you immediately via SMS and email.
On the other hand, phone answering + transfer plans offer an extension of the basic phone answering service. Live operators first check on your availability before connecting and transferring the call to you. If in case you are unavailable, messages are taken and sent via text and email.
In summary, all phone answering plans include 24/7 live coverage, Australian-based professional operators, instant SMS message and email notification, as well as personalised greeting and sign-off.
Your phone answering service can be customised further to suit your business needs. Having SMS alerts delivered to several mobile numbers or messages taken for multiple departments, are among the optional features that can be added.
While live phone answering services and virtual receptionists both provide businesses with excellent solutions to handling their incoming calls, there are slight differences between the two.
In more practical terms, ‘live phone answering’ usually refers to basic message-taking or call transferring services. Under a phone answering setup, live operators take incoming calls in your business name and respond to customers according to your set requirements. Operators follow a script and note down your caller’s information and their message. SMS and email alerts are sent to you immediately, for you to review and respond to at your available time.
Meanwhile, a Virtual Receptionist service is more customised, oftentimes more flexible and handles a wider range of tasks. This can include resolving basic queries and requests, without the long wait time and frustration that result from call centres. In addition, virtual receptionists may also schedule appointments, send reminders, patch calls, and relay messages directly to you.
Phone Answering
Instant SMS Message
Instant Email Notification
24/7 Live Coverage
(After-hours/holiday availability)
Personalised Greeting
Personalised Sign-off
Australian-based Professional operators
Overflow Management
Call Transferring
Scheduling and Booking
Answering Basic Question
Phone Answering + Transfer
All the features of Phone Answering, and:
Call Transferring
Virtual Receptionist
All the features of Phone Answering + Transfer, and:
Scheduling and booking
Answering basic questions
Features
Instant SMS Message
Instant Email Notification
24/7 Live Coverage (After-hours/holiday availability)
Personalised Greeting
Personalised Sign-off
Australian-based Professional Operators
Overflow Management
Call Transferring
Scheduling and Booking
Answering Basic Questions
Phone Answering
Phone Answering + Transfer
Virtual Receptionist
Read our blog for more business tips, customer service insights, and the latest industry information on professional answering services, and how they help build a professional and customer-focused brand for your business.
Trust an expert partner to manage your business calls.
