{"id":1243,"date":"2023-03-06T22:21:31","date_gmt":"2023-03-06T22:21:31","guid":{"rendered":"https:\/\/phoneansweringservices.com.au\/staging\/?page_id=1243"},"modified":"2026-08-05T01:56:58","modified_gmt":"2026-08-05T01:56:58","slug":"home-page","status":"publish","type":"page","link":"https:\/\/phoneansweringservices.com.au\/staging\/","title":{"rendered":"Home page"},"content":{"rendered":"\r\n
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\r\n \/<\/span> Answering Services Australia\r\n <\/p>\r\n

Never miss a call again<\/h2>\r\n

\r\n 24\/7 Phone Answering Services for businesses of any size.\r\n <\/h1>\r\n
\r\n View Pricing<\/span><\/a\r\n >\r\n SPEAK WITH AN EXPERT 3<\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n
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\r\n \"Model\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n
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<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \"banner\r\n <\/div>\r\n \r\n\r\n
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\r\n \/<\/span> Answering Services Australia\r\n <\/p>\r\n

Never miss a call again<\/h2>\r\n

\r\n 24\/7 Phone Answering Services for businesses of any size.\r\n <\/p>\r\n

\r\n View Plan<\/span><\/a>\r\n <\/div>\r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \/<\/span>All your calls,\r\n answered without the hassle\r\n <\/h2>\r\n

\r\n Your calls are valuable. They are a chance to build relationships, whether\r\n it’s a potential customer enquiring about your business, or a long-time\r\n client requesting assistance. However, you can’t just take calls all day.\r\n Our phone answering service lets you take on the rest of your tasks by\r\n making sure your calls are answered by an Australia-based live operator.\r\n <\/p>\r\n\r\n

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\r\n \"pause\"\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n
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Basic Answering<\/p>\r\n

Sample audio<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n <\/div>\r\n <\/div>\r\n \r\n\r\n \r\n
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\r\n \"play\"\r\n\r\n <\/audio>\r\n <\/div>\r\n
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Answering + Transfer<\/p>\r\n

Sample audio<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n <\/div>\r\n <\/div>\r\n \r\n\r\n \r\n
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\r\n \"play\"\r\n\r\n <\/audio>\r\n <\/div>\r\n
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Virtual Receptionist<\/p>\r\n

Sample audio<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n

\r\n \r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \"What\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \/<\/span>What is a phone answering\r\n service?\r\n <\/h2>\r\n

\r\n A phone answering service is a simple, cost-effective way to ensure\r\n that all incoming calls are answered by professional operators at\r\n any given time.\r\n <\/p>\r\n

\r\n Apart from answering calls in your business name, operators can also\r\n take a caller’s details and messages or transfer calls to you when\r\n you are available. A phone answering service also works as a stable\r\n backup for overflow, and even for after-hours and holiday calls.\r\n With real-time responses from real people, you’ll never lose another\r\n customer to voicemail.\r\n <\/p>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n

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\r\n \/<\/span>Why get a phone answering\r\n service?\r\n <\/h2>\r\n

\r\n From generating new leads to dealing with several clients, phone\r\n calls are a major source of opportunities for any business. Whether\r\n you’re an established firm or a new start-up, a reliable phone\r\n answering service readily answers calls when you can’t, helping you\r\n focus on essential tasks and stay on top of important business\r\n messages.\r\n <\/p>\r\n

\r\n With no calls left unanswered, customers’ enquiries and issues are\r\n promptly addressed and resolved, assuring them of your business’\r\n attentiveness and commitment to delivering quality service.\r\n Increased customer satisfaction, improved brand image, and enhanced\r\n work efficiency are just some of the many benefits a high-performing\r\n phone answering service can contribute to your company.\r\n <\/p>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n

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\r\n \"Why\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \/<\/span>How does a phone answering service\r\n work?\r\n <\/h2>\r\n\r\n
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\r\n Customer calls your business at any time (e.g. after-hours, weekends,\r\n holidays).\r\n <\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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\r\n Call from your 1300, 1800, or 13 number, landline, VoIP, or mobile\r\n phone, is forwarded to Answering Services Australia\u2019s call centre.\r\n <\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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A professional operator answers the call in your business name.<\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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\r\n An SMS Alert is sent to your mobile and a message is forwarded to your\r\n email.\r\n <\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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\r\n If you\u2019re unavailable, operator takes caller\u2019s details and messages\r\n and relays them to you, so you can respond at a more convenient time.\r\n <\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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If you\u2019re available to talk, operator transfers the call to you.<\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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Operator contacts you to check on your availability.<\/p>\r\n \"\"\r\n\r\n <\/div>\r\n

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Operator takes your caller\u2019s details and message.<\/p>\r\n \"\"\r\n\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n

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\r\n \/<\/span>Features of a phone answering service\r\n <\/h2>\r\n

\r\n All our phone answering plans include 24\/7 live coverage, Australian-based\r\n professional operators, instant SMS message and email notification, as\r\n well as personalised greeting and sign-off.\r\n <\/p>\r\n

\r\n Your phone answering service can be further customised to suit your\r\n business needs. Having SMS alerts delivered to several mobile numbers or\r\n messages taken for multiple departments, are among the optional features\r\n that can be added.\r\n <\/p>\r\n\r\n

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\r\n \"24\/7\r\n

24\/7 live coverage<\/p>\r\n

\r\n Choose when to have our phone operators answer your business calls,\r\n whether it’s after-hours, weekends or holidays.\r\n <\/p>\r\n

<\/div>\r\n
<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \"Australian\r\n

\r\n Australian-based professional operators\r\n <\/p>\r\n

\r\n Professionally-trained operators answer calls in your business name\r\n and respond based on your service arrangement.\r\n <\/p>\r\n

<\/div>\r\n
<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \"Instant\r\n

\r\n Instant SMS message and email notification\r\n <\/p>\r\n

\r\n Receive important business messages and reach out to customers at a\r\n time that’s most convenient for you.\r\n <\/p>\r\n

<\/div>\r\n
<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \"Personalised\r\n

Personalised Greeting and Sign-off<\/p>\r\n

\r\n Script the way your operator answers and ends calls with your\r\n customers.\r\n <\/p>\r\n

<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \"Select\r\n

Select Recipients<\/p>\r\n

\r\n Have calls, SMS, and email messages forwarded to specific\r\n individuals, or to multiple staff and teams.\r\n <\/p>\r\n

<\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \"Additional\r\n

Additional Questions<\/p>\r\n

\r\n Ask for more information, apart from the caller’s name, call back\r\n number, and message.\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n

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\r\n \"How\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \/<\/span>How much does a phone answering\r\n service cost?\r\n <\/h2>\r\n

\r\n Phone answering plans start from as low as $30 per month with 15\r\n included calls. On the other hand, Phone Answering + Transfer plans\r\n begin at $40 per month, also with 15 included calls.\r\n <\/p>\r\n

\r\n However, calls that exceed the number of monthly messages included\r\n in the plans are charged at a per-message excess rate. Prices on all\r\n plans exclude GST.\r\n <\/p>\r\n

\r\n For a fully customised solution, add-on ‘Booster’ features (e.g.\r\n Additional team\/operator questions\/SMS recipients) can be bolted on\r\n to any PA and PA Transfer plan, with corresponding charges.\r\n <\/p>\r\n See our phone answering plans<\/span><\/a\r\n >\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n \r\n

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\r\n \/<\/span>We’ll handle your calls exactly\r\n how you want it\r\n <\/h2>\r\n

\r\n Answering Services Australia understands that each business needs\r\n are unique. That’s why we want you to have the same level of process\r\n supervision as you’d get with an in-house receptionist. Our virtual\r\n receptionist service can be personalised with features that are\r\n tailored to your preferences.\r\n <\/p>\r\n See our virtual receptionist plans<\/span><\/a\r\n >\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n

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\r\n \"We\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \"Features\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n
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\r\n \/<\/span>Choosing the right phone\r\n answering plan\r\n <\/h2>\r\n

\r\n Our\r\n phone answering plans<\/a>\r\n offer a basic 24\/7 phone answering service. Calls from your 1300,\r\n 1800, or 13 numbers, landlines, VoIP, or mobile phones are\r\n redirected to a professional live operator who answers in your\r\n business name. Operators also take messages and forward these to you\r\n immediately via SMS and email.\r\n <\/p>\r\n

\r\n On the other hand,\r\n phone answering + transfer plans<\/a\r\n >\r\n offer an extension of the basic phone answering service. Live\r\n operators first check on your availability before connecting and\r\n transferring the call to you. If in case you are unavailable,\r\n messages are taken and sent via text and email.\r\n <\/p>\r\n

\r\n In summary, all phone answering plans include 24\/7 live coverage,\r\n Australian-based professional operators, instant SMS message and\r\n email notification, as well as personalised greeting and sign-off.\r\n <\/p>\r\n

\r\n Your phone answering service can be customised further to suit your\r\n business needs. Having SMS alerts delivered to several mobile\r\n numbers or messages taken for multiple departments, are among the\r\n optional features that can be added.\r\n <\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n

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\r\n \/<\/span>Difference\r\n between PA and VR\r\n <\/h2>\r\n

\r\n While live phone answering services and virtual receptionists both provide\r\n businesses with excellent solutions to handling their incoming calls,\r\n there are slight differences between the two.\r\n <\/p>\r\n

\r\n In more practical terms, ‘live phone answering’ usually refers to basic\r\n message-taking or call transferring services. Under a phone answering\r\n setup, live operators take incoming calls in your business name and\r\n respond to customers according to your set requirements. Operators follow\r\n a script and note down your caller’s information and their message. SMS\r\n and email alerts are sent to you immediately, for you to review and\r\n respond to at your available time.\r\n <\/p>\r\n

\r\n Meanwhile, a Virtual Receptionist service is more customised, oftentimes\r\n more flexible and handles a wider range of tasks. This can include\r\n resolving basic queries and requests, without the long wait time and\r\n frustration that result from call centres. In addition, virtual\r\n receptionists may also schedule appointments, send reminders, patch calls,\r\n and relay messages directly to you.\r\n <\/p>\r\n\r\n \r\n

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Phone Answering<\/p>\r\n

\r\n \"Instant\r\n

Instant SMS Message<\/p>\r\n <\/div>\r\n

\r\n \"Instant\r\n

Instant Email Notification<\/p>\r\n <\/div>\r\n

\r\n \"24\/7\r\n

\r\n 24\/7 Live Coverage
(After-hours\/holiday availability)<\/span\r\n >\r\n <\/p>\r\n <\/div>\r\n

\r\n \"Personalised\r\n

Personalised Greeting<\/p>\r\n <\/div>\r\n

\r\n \"Personalised\r\n

Personalised Sign-off<\/p>\r\n <\/div>\r\n

\r\n \"Australian-based\r\n

Australian-based Professional operators<\/p>\r\n <\/div>\r\n

\r\n \"Overflow\r\n

Overflow Management<\/p>\r\n <\/div>\r\n

\r\n \"Call\r\n

Call Transferring<\/p>\r\n <\/div>\r\n

\r\n \"Scheduling\r\n

Scheduling and Booking<\/p>\r\n <\/div>\r\n

\r\n \"Answering\r\n

Answering Basic Question<\/p>\r\n <\/div>\r\n

\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n \r\n
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\r\n Phone Answering + Transfer\r\n <\/p>\r\n

All the features of Phone Answering, and:<\/p>\r\n

\r\n \"Call\r\n

Call Transferring<\/p>\r\n <\/div>\r\n

\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n\r\n \r\n
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\r\n

Virtual Receptionist<\/p>\r\n

\r\n All the features of Phone Answering + Transfer, and:\r\n <\/p>\r\n

\r\n \"Scheduling\r\n

Scheduling and booking<\/p>\r\n <\/div>\r\n

\r\n \"Answering\r\n

Answering basic questions<\/p>\r\n <\/div>\r\n

\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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Features<\/p>\r\n <\/div>\r\n

Instant SMS Message<\/p><\/div>\r\n

\r\n

Instant Email Notification<\/p>\r\n <\/div>\r\n

\r\n

24\/7 Live Coverage (After-hours\/holiday availability)<\/em><\/p>\r\n <\/div>\r\n

Personalised Greeting<\/p><\/div>\r\n

Personalised Sign-off<\/p><\/div>\r\n

\r\n

Australian-based Professional Operators<\/p>\r\n <\/div>\r\n

Overflow Management<\/p><\/div>\r\n

Call Transferring<\/p><\/div>\r\n

Scheduling and Booking<\/p><\/div>\r\n

Answering Basic Questions<\/p><\/div>\r\n <\/div>\r\n \r\n\r\n

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Phone Answering<\/p>\r\n <\/div>\r\n

\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
<\/div><\/div>\r\n
<\/div><\/div>\r\n
<\/div><\/div>\r\n
\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n \r\n
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Phone Answering + Transfer<\/p>\r\n <\/div>\r\n

\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
\r\n \"Phone\r\n <\/div>\r\n
<\/div><\/div>\r\n
<\/div><\/div>\r\n
\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n\r\n \r\n
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Virtual Receptionist<\/p>\r\n <\/div>\r\n

\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n \"Virtual\r\n <\/div>\r\n
\r\n View Pricing<\/span><\/a\r\n >\r\n <\/div>\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n
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\r\n \/<\/span>Additional resources for you\r\n <\/h2>\r\n

\r\n Read our blog for more business tips, customer service insights, and the\r\n latest industry information on professional answering services, and how\r\n they help build a professional and customer-focused brand for your\r\n business.\r\n <\/p>\r\n

\r\n
\n \n
\n
\n
\n \n \"4\n<\/a>\n\n
\n

Article<\/p>\n

4 reasons you shouldn\u2019t miss out on a virtual receptionist service<\/a><\/div>\n\n
\n

June 28, 2021<\/p><\/div>\n\n

\n

\n 3 min read <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div><\/div>\n <\/div>\n \n \n

\n
\n
\n \n \"4\n<\/a>\n\n
\n

Article<\/p>\n

4 benefits of a live answering service<\/a><\/div>\n\n
\n

June 28, 2021<\/p><\/div>\n\n

\n

\n 3 min read <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div><\/div>\n <\/div>\n \n \n

\n
\n
\n \n \"You\u2019ll\n<\/a>\n\n
\n

Article<\/p>\n

You\u2019ll save more money with a phone answering service. Here\u2019s why.<\/a><\/div>\n\n
\n

June 28, 2021<\/p><\/div>\n\n

\n

\n 3 min read <\/p>\n <\/div>\n <\/div>\n\n <\/div>\n <\/div><\/div>\n <\/div>\n <\/div>\r\n <\/div>\r\n <\/div>\r\n \r\n<\/div>\r\n\r\n\r\n\r\n

\r\n
\r\n
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\r\n Trust an expert partner to manage your business calls.\r\n <\/p>\r\n <\/div>\r\n

\r\n View Pricing<\/span><\/a\r\n >\r\n Contact Us<\/span><\/a\r\n >\r\n <\/div>\r\n \r\n <\/div>\r\n \r\n <\/div>\r\n \r\n<\/div>\r\n\r\n","protected":false},"excerpt":{"rendered":"

\/ Answering Services Australia Never miss a call again 24\/7 Phone Answering Services for businesses of any size. View Pricing SPEAK WITH AN EXPERT 3 \/ Answering Services Australia Never miss a call again 24\/7 Phone Answering Services for businesses of any size. View Plan \/All your calls, answered without the hassle Your calls areRead more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-pasv2.php","meta":{"footnotes":""},"class_list":["post-1243","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPhone Answering Service | Answering Services Australia<\/title>\n<meta name=\"description\" content=\"Get a professional phone answering service to give your business 24\/7 customer support coverage. 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